Job description

POSITION: Client Concierge (Sales dept)

Mercedes-Benz of Willoughby & Leikin Volvo Cars

PURPOSE OF POSITION OVERVIEW

Previous customer service experience is required.
In this role you assist and support our sales consultants & sales managers with various client related tasks. Our organization is a luxury automotive Mercedes-Benz & Volvo retailer, where providing a premium and above & beyond experience for our clients is our number one goal.
Part-Time & Full-Time positions available.

DUTIES AND RESPONSIBILITIES

• Greet & perform needs assessments with clients
• Conduct and/or assist with customer demonstrations/ test drives, and deliveries. (this includes a detailed explanation of the advanced product features & benefits of the Mercedes-Benz product, as well as the setup of all vehicle functions when customer is taking delivery of car.
• Create the best and most memorable experience possible for customers during their car buying process
• Keep up to date with the latest product information
• Provide customers with specification information about all Mercedes-Benz and/or Volvo products
• Perform high-quality and professional demonstrations of new and used vehicle features
• Introduce customers to the various points of interest of the dealership and lead orientation welcome tour
• Assist with preparing the showroom to ensure a strong selection of demo cars are available and that the showroom is always presentable to customers.
• Assist will vehicle lot maintenance when needed
• Build good rapport with potential, future, and existing customers to increase returning and referral business
• Ensure you are following company policies
• Support and assist in any other tasks as assigned by management.

JOB REQUIREMENTS

• MUST have previous experience in a customer service role
• Must be articulate, enthusiastic, and a self-motivated team player and maintain a positive attitude
• Luxury retail experience preferred
• Must be able to work Saturdays
• Must have valid driver's license with an insurable driving record

PREFERRED EXPERIENCE AND SKILLS

• Must have 1-2 years of experience in customer service role
• Experience working with customers in the luxury retail space
• Operate basic computer applications such as word processing; web based sites, and contact management databases.
• General understanding of automotive industry retail processes.
• Interdepartmental relationships and their effect on company, departmental and individual goals

COMPENSATION & BENEFITS

• Hourly Rate (to be discussed further upon interview)
• Progressive organization for personal growth
• Potential to move into a Sales Consultant role
• Eligible for Healthcare Benefits (Full-Time)
• Eligible for 401k (Full-Time)
• Paid vacation time (Full-Time)
• Paid sick time (Full-Time)
• Recently remodeled facility

ABOUT THE COMPANY

Leikin Motor Companies near Cleveland is one of Ohio's finest automobile dealerships. We are located in Willoughby, Ohio on Mentor Avenue just minutes from I-90 and have been in business for more than 50 years! We are a full service family owned and operated dealership since 1968. Leikin stocks one of the most comprehensive selections of Mercedes-Benz and Volvo passenger vehicles. We also have a vast selection of Certified Pre-owned vehicles as well.

Specialties

New and pre-owned automotive sales, service, maintenance, & body repair for all types of vehicles, and specializes in the Mercedes-Benz & Volvo passenger vehicles as well as Mercedes-Benz Commercial Vans and Sprinter trucks.

Company Website

http://www.leikinmotor.com

Industry: Automotive Type: Privately Held

Leikin Motor Companies is equal opportunity employer

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

COVID-19 considerations:
Covid Vaccine Required

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Required)
• Luxury Retail: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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