Join us and make a difference! Grange Insurance Association has been providing insurance for families, farms, and businesses for 129 years! GIA is headquartered in Seattle and operates in six Western states. Our mission is to provide financial protection through quality products and outstanding service to give our customers peace of mind. Forbes named GIA as one of America’s Best Insurance Companies in 2023!

Start a fulfilling career with Grange and see why our average employee stays with us for over 10 years! We provide a cross-collaborative environment where everyone can contribute with their own knowledge and experience while learning new skills from others. Our team will provide the support and resources you need to grow your career.

The Claims Representative 2 Material Damage investigates, evaluates, negotiates, and brings Material Damage claims to a final resolution. You will handle claims for both first party and third-party claimants, including, but not limited to, liability investigations and damage assignments. Claims are handled and resolved according to applicable regulations and the organization’s standards.

What We Offer:

Pay Range $65,478 - $75,000 (Base salary ranges may vary by geographic location and relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis).

As a benefits eligible Grange employee, you will be able to enroll in coverage under medical, dental, and vision plans for yourself and eligible family members. You will also receive employer sponsored benefits, including long-term disability, basic life insurance and AD&D, and the employee assistance program. Grange employees are eligible to participate in the 401(k) plan which includes a generous company match.

Other benefits offered by Grange include:

• Flexible hybrid work schedule – 2 days in office required
• Discretionary Profit Sharing and Bonuses
• Fully Subsidized ORCA Card
• Free Parking
• Education Reimbursement
• Wellness Reimbursement Program
• On-Site Fitness Center
• Employee Assistance Program
• LifeBalance Program
• Dependent Scholarship Program

What You'll Do:

• Promptly and effectively handles to conclusion all assigned claims in accordance with prescribed authorization and claims best practices.
• Makes decisions within delegated authority as outlined in company policies and procedures.
• Initiates and conducts follow-ups via proficient use of claims systems and related business systems.
• Verifies proper policy coverages and applies best claims practices to conclude assigned cases in accordance with company guidelines. Adheres to high standards of professional conduct while providing delivery of superior claims service.
• Opens, closes and adjusts reserves and payments in accordance with company practices designed to ensure reserve adequacy.
• Maintains current knowledge of guidelines in the claims function, policy changes and modifications, and relevant laws and regulations in the states in which GIA does business.
• Partners with other groups to identify fraud and recovery opportunities.

What You'll Bring:

REQUIRED:

• Prior claims experience.
• Prior customer service experience and a passion to deliver on our customer value proposition. This entails having a sense of urgency and anticipating customers’ needs.
• Knowledge of or ability to learn auto insurance contracts.
• Curious mindset to unravel how accidents occurred and to understand the duties the involved parties owed and potentially breach.
• Analytical skills necessary to make decisions and resolve conflict in such areas as application of coverage to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions.
• Excellent written and verbal communication skills necessary to effectively communicate and/or negotiate with various parties.
• Organizational skills to effectively prioritize various tasks and workloads.
• Ability to work using a PC and related software.
• Ability to work with confidential information and/or issues using discretion and good judgment.

Grange Insurance Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.