Job description

About Fulshear Ace Hardware
Fulshear Ace Hardware opened its doors on November 29, 2016. Owned by local Fulshearians, its purpose is to serve the greater Fulshear community with its convenient downtown location, quality products, and personable customer service. At Fulshear Ace, our customers are our neighbors and friends. We have the tools and know-how to help you get that paint project started, beautify the yard, and fire up the grill. Also under our roof is Main Street Home & Gift where you can find everyday and seasonal home decor and gifts.

Position Summary
Primary responsibility for all positions with Company is to Amaze Every Customer Every Time. Must be available to work mornings and weekends. Retail cashiers are responsible for providing customers with fast and friendly service at the cash register area. Other responsibilities may include managing shelves and inventory, and maintaining the overall appearance and cleanliness in the store.

Essential Duties and Responsibilities

• Provide prompt and courteous customer service.
• Precisely and accurately handle money, checks, and other types of payment received for product sold including processing refunds and/or issuing in store merchandise credit to customers for returned merchandise.
• Perform credit card transactions, manufacturer coupon redemption, personal check acceptance, vendor check-in transactions in accordance with company standards and policies and practices.
• Verify the accuracy of the cash drawer at the beginning and end of each shift, and immediately notify your manager on duty of any inaccuracies
• Be knowledgeable and actively participate in all sales promotions and other campaigns.
• Practice suggestive selling and build customer relations.
• Be aware of sales goals and performance against those goals.
• Review and adhere to all city, county, state, and federal laws affecting store operations.
• Maintain a neat personal appearance and wear company uniform at all times.
• Address customer complaints in a positive manner. Document complaints for follow up by Store Manager when necessary.
• Ensure that your work area is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition.
• Follow company policies and procedures for all transactions.
• Engages the customer to ensure that they are receiving all the benefits of being an ACE Rewards member and actively seeking participation from them.
• Review and adhere to store safety/emergency procedures – critical telephone numbers and incident reporting forms and protocol.
• Perform regular cleaning of the store including equipment, restrooms and other duties as assigned
• Participate in all store sales building, customer service, and team-building activities.
• Actively participate in store communication and initiatives
• Live and exemplify Company’s Core Values

It is understood and agreed upon that any misrepresentation by me in this application will be sufficient cause for cancellation of this application and/or separation from the Employer's service if I have been employed.

I give the Employer the right to investigate all references and to secure additional information about me, if job related. I hereby release from liability the Employer and its representatives for seeking such information, and all other persons, corporations or organizations for furnishing such information.

The Employer is an Equal Opportunity Employer. The employer does not discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant consideration for employment on a basis prohibited by local, state, or federal law.

This application is current for only 60 days. At the conclusion of this time, if I have not heard from the Employer and still wish to considered for employment, it will be necessary to fill out a new application.

I understand that just as I am free to resign at any time, the Employer reserves the right to terminate my employment at any time, with or without cause and without prior notice. I understand that no representative of the Employer has the authority to make any assurances to the contrary.

By completing and submitting this application for employment, I understand and agree that Fulshear Ace Hardware (the “Company”), has an arbitration policy in place, which is incorporated by reference in this application. This company’s arbitration policy and procedures is the required and exclusive way for applicants, Employees, and the Company to resolve any and all disputes. I agree to resolve any dispute between the Company and me arising out of this application or, if the company hires me, out of my employment, through the rules of the arbitration policy and procedures, which includes binding arbitration as a final step.

Required Knowledge Skills and Abilities

• Cashier experience in a similar position or proficiency in a similar task
• Exceptional customer service skills & the ability to help maintain a customer focused culture
• Ability to use a cash register (point of sale or POS system), computer, telephone, and other equipment as needed
• Ability to work as part of a team and interact with customers of various socioeconomic levels, persons in differing company roles, vendors, guests and ACE corporate representatives.
• A continuous pattern of regular and prompt attendance is required.
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Bilingual (Spanish) verbal and written communication skills highly desired.

Physical Requirements

The minimum physical requirements for this position include:

• Ability to stand for an extended period of time, walk, reach, and bend to perform job duties
• Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth

Job responsibilities may change based on the needs of the business.

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