Job description

MRV Banks is calling all banking professionals who are interested in a full-time Card Services Relationship Specialist position in the Cape Girardeau, MO area to apply to join our amazing team! This role is responsible for the day-to-day execution of relationships in the Card Services Department. The position works onsite Monday - Friday during typical banking hours of 8am-5pm. There may be occasional after-hours events for clients and moderate travel by land and/or air for clients. This position is available due the awesome growth of our Card Services Department.

WHY YOU SHOULD JOIN OUR TEAM
We are an established company in the financial industry that invests in our team. We also offer great benefits and perks, such as 11 paid holidays, generous paid time off (PTO), a 401(k) option, a professional environment, a positive team-oriented culture. Our full-time employees have access to amazing medical, dental, vision, and other insurance options. We also make it easy to apply with our initial quick and easy application. After you apply, you will be asked to complete our Predictive Index Assessment. Please complete the Predictive Index Assessment to help us identify if this role or other roles within our Bank will be a good match for you. We find that our most engaged employees are good at, enjoy what they do and want more of it. This is critical to our organization for employee engagement and growth. If we have your attention, please continue reading!

ABOUT MRV BANKS
We started 15 years ago in the small community of Ste Genevieve. After 5 years we expanded to the Cape Girardeau community and continued our growth by focusing on getting things done and building relationships with people. We provide financial solutions for customers and businesses in our communities. Our goal is to help people accelerate and achieve their financial goals through imaginative long-term banking relationships. Our bank expanded to the Festus market over 4 years ago and opened our St. Charles location in January of 2022. Our continued growth and success are due to our amazing people that are solution orientated and have a growth mindset. Our people are reliable and consistent with attention to detail to be competent and capable. Our company culture plays a large part in our success. We believe that happy, talented employees add value to our company. Our Card Services department started in 2019 and continues to experience amazing growth. In fact, we have our own building in Cape Girardeau next to the Cape Public Library.

OUR IDEAL CARD SERVICES OPERATIONS SPECIALIST
Understands Banking Rules and Regulations- Card Services is a complex niche department in financial services having prior financial experience is crucial to the success of the role to build upon.
Serious – Careful consideration, preferring sincere and earnest interactions.
Diligent- Steady, earnest and energetic effort
Need Rules and Structure – Being responsible and adhering to established guidelines and procedures is important.
Achieve goals consistently and efficiently - A knack for effectively prioritizing tasks and managing your time.
Did we just describe you? If so, keep reading!

THE DAY-TO-DAY
You work 37.5-40 hours/week during normal business hours, as a Card Services Relationship Specialist, you actively participate in our excellent training program so that you can be successful in this role. You will start by learning basic banking compliance knowledge and the Card Services rules and regulations. Essential functions of the role include assigned relationship items, customer communications/relationship, effective time management, professional internal and external communications. Learning is ongoing as rules and regulations continuously change as does our products and services to our partners. You work as a liaison between card relationships and our card services department to make sure we are doing the best work for our card service customers and their needs. Each day you can be found talking on the phone, call agenda, call notes, operational requests from relationships, preparing approvals for management and compliance reviews, collecting financial and monthly reports. Throughout your day, you rely on checklists to ensure nothing slips through the cracks.

The responsibility of this position is managing specialized work efficiently, with confidence and competence. The position requires above average attention to details, concern for the exact correctness of work, and strong commitment to tasks completed on time. The person in this position will take work seriously, has a strong sense of duty, and is disciplined. A somewhat faster-than-average pace will be the norm for this position. Detailed, specialized work is the major focus. The person in this position will require clearly defined work, responsibilities, and reporting relationships, ongoing and thorough training opportunities to develop expertise and increase confidence, and frequently expressed appreciation of the person's competence, conscientiousness, and loyalty. The position will provide security in a stable work environment, allowing the person to plan for, focus on and complete tasks on hand. When changes in the nature of the work occur, the person in this position will need direction, training and support. The position will generally be task oriented, requiring someone with a conservative, careful, and cautious approach to work.

ARE YOU A GOOD FIT?
Our Card Services Department is a complex niche department in banking that gets things done.

Do these words and phrases describe you?

• Enjoy completing tasks from start to finish with a concern for getting work done on time and correctly.
• Extremely task-oriented and have high standards of quality and accuracy.
• Like adhering to established guidelines and procedures.
• High degree of information gathering before making decision. You must be comfortable in making decisions in area of specialty or expertise.
• Enjoy reserved, factual, formal and sincere communication.
• Comfortable looking management for direction in areas outside of expertise.
• Strong strong follow-through on delegated tasks and assignments.
• Follows established policies and procedures and expects other to do the same.
• Discipline, Sincere, Cooperative, Supportive, Willing and helpful, need for rules and structure, Team Oriented, Positive Attitude, Self-Motivated.
• Unambiguous work direction

If this sounds like you, we would be happy to have you as part of our team!

We will train the right person on the technical aspects of card services software and knowledge! If this sounds like the right opportunity for you and you meet the above requirements, apply now to be our Card Services Relationship Specialist!

Required Education and Experience

• Associate degree or high school diploma or equivalent;
• One year banking/finance sales and customer service;
• Equivalent combination of education and experience;
• Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors; and,
• Above average computer skills.
• Ability to travel moderately by land and/or air.

Preferred Education and Experience

• Bachelor's Degree
• Two or more years of banking experience
• Deposit operations bank experience.
• Excellent understanding of Card Services

Apply today!

MRV Banks is an Equal Opportunity Employer. MRV Banks is committed to providing equal opportunity and advancement to all qualified employees and applicants without regard to race, color, ancestry, national origin, sex, gender (including pregnancy), gender identity, sexual orientation, religion, disability, handicap, military or veteran status or any other legally protected status. Employee Polygraph Protection Act | | Right to Work | EEO Supplement

Applicants must be able to pass a drug test, background check, credit check and reference check.

Full job description available upon request

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