Call Center Supervisor (7 Openings on NEW Program!)
Full Time
Maumee, OH 43537
$17.82 an hour
Posted
Job description
Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.
Job Description:
We are currently adding a Call Center Supervisor at our Maumee, OH site!
Job Title: Call Center Supervisor
Location: Maumee, OH
Pay: $17.82/hour
Description:
The Bank of America Supervisor manages and develops a team of assigned to meet and exceed performance, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education. The individual in this role will review team and Agent performance and quality metrics on a regular basis within shift to ensure that all operational metrics are met.
Essential Accountabilities:
- Follow all steps of TOPS to manage their team and their shift on a daily basis to ensure 80% of their shift is spent managing their team
- Support, motivate, evaluate, develop and coach their Agents to continually meet and exceed their individual / team targets
- Completes regular monitoring of their team’s evaluated accounts and provide appropriate feedback, coaching and education to ensure Agents meet the minimum client requirements
- Proactively maintain and deliver the required service levels whilst maximizing productivity in the team to ensure the desired operational margin
- Provide support to Agents experiencing difficulties on determining the result of audited calls/account history and promptly respond to any questions they have
- Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, etc. Any known infractions to these corporate policies and procedures are communicated to the Teleperformance Management immediately
Requirements:
- Minimum 1 years of call center management /leadership experience (Supervisor or Team lead) or 3 years’ experience in the call center environment
- High School Diploma or equivalent
- Usage of MS Office
- Availability to work between the hours of 8am-6pm EST Monday through Friday
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at
recruiting@allianceoneinc.com
.
Questions?
- Please review our privacy notice available at the following
www.allianceoneinc.com/careers
- For additional information on AllianceOne visit our website at
www.allianceoneinc.com
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