Job description

The Broward County Board of County Commissioners is seeking qualified candidates for a Part-Time Call Center Specialist.

This is a part-time position with full benefits.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

To apply online, visit https://www.governmentjobs.com/careers/broward/jobs/3943570/call-center-specialist?pagetype=transferJobs

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

DUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

• Answers call inquiries from the public and processes requests: creating work orders for animal control, filing complaint reports for environmental enforcement, sending faxes/emails to callers regarding information requested, and scheduling inspections for the building department.
• Facilitates conference calls with other departments or agencies when customer inquiries or requests cannot be resolved by the Call Center.
• Sends out mail using the call tracking system.
• Enters data into various systems as needed, and uses various systems to find information for callers.
• Enters service requests into a system and assigns it to the appropriate agency.
• Provides training on new databases, and provides training to new employees and volunteers.
• Assists County agencies with Spanish translation calls and responds to Spanish website inquiries.
• Conducts inquiries for Environmental Protection and Growth Management callers with rebates and conducts initial applications online and reports environmental complaints.
• Assists supervisor with updating Call Center telephone numbers, information and training materials.
• Supervises volunteers in the Call Center during emergency activations.
• Conducts intake for Vulnerable Population Registry.
• Processes mail, emails and faxes to the public.
• Answers calls for the Hurricane Hotline.
• Functions as a Lead Worker during an activation of the Emergency Information Hotline.
• Provides professional level staff assistance.
• Coordinates and manages Special Projects.
• Performs related work as assigned.

Minimum Education and Experience Requirements

Requires three (3) years of customer service in a call center environment or closely related experience.

Preferences

Ability to speak, read and/or write Spanish fluently at time of application.

Previous experience with online chat, knowledge base maintenance training or written customer relations communications.

Previous experience working with customer service relationship management system at time of application.

SPECIAL INFORMATION

Emergency Management Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County Core Competencies

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer. The ADA requires Broward County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with the Professional Standards/Human Rights Section.

Job Type: Part-time

Pay: $21.26 - $33.94 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Plantation, FL 33324: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 3 years (Required)

Language:

• Spanish (Required)

Work Location: One location

laviolettawines.com.au is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, laviolettawines.com.au provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, laviolettawines.com.au is the ideal place to find your next job.