Job description
Ever wanted to work for a bank but didn't know where to start? Do you have a strong passion to help customers through their financial journey? If this sounds like you, we may have the right role for you!
First Hawaiian Bank is currently seeking customer-focused, detail-oriented, goal-driven Service Consultant (Call Center Agent) to join our Call Center Team. This role offers a kick-start into the world of banking, where you get to learn about various areas of the bank and how to utilize resources to respond to customers’ inquiries. You’ll gain a foundational knowledge base to build a successful career in the banking industry.
As a Service Consultant, you are the first line of communication for our internal and external customers. You’ll also have the opportunity to work in a fast-paced in environment alongside a team who is passionate about providing exceptional customer service. You’ll also have the opportunity to earn incentives based on your performance. Pay starts at $20.00 an hour and up, depending on experience, with great opportunities for career growth. This position is located in the Kamehameha Industrial Center in Kalihi.
Work Schedule
10:30 am -7:00pm, 7 days a week (shifts vary)
The ideal candidate will have:
- Must be open to training Monday-Friday 10:30 am - 7 pm for the first 3 months of employment. Shift will be 10:30 am - 7:00 pm, including Saturday or Sunday, upon completion of training.
- High level of professionalism and customer-orientation, with strong verbal skills.
- Ability to work in a fast-paced environment where creating a positive customer experience is the #1 priority while also appropriately handling confidential customer information.
- 1-2 years customer service experience or comparable work experience in a retail, sales or financial environment
- Experience in Call Center environment desirable.
- Experience and comfort with computers and internet highly desirable.
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