We are seeking a motivated, resourceful Business Process Associate to support operations and controls matters for The Infatuation, a Chase company. As Business Process Associate, you will have responsibility for the overall management of ongoing "business as usual" matters and maintaining controls. You will be responsible for working with both Infatuation and Chase teams to mitigate emerging issues and support the day-to-day operations and controls work of the business.

You will partner with central controls, risk, legal, and compliance teams to understand the current operating environment and report on certain operations risk and controls matters. You will support control reporting, creation of foundational controls, and tackle issue management for the Infatuation, with the end goal of protecting the business and at the same time enabling business growth. In order to best understand The Infatuation's day-to-day operations, this hire will sit within the business and report to our VP, Operations & Legal.

Job Responsibilities

• Work with Legal, Control, Risk and Compliance teams to maintain an effective control program: schedule and report on foundational controls, procedure and document recertification (Standard Operating Procedures, Process Maps, Controls), Access Management, Record Retention, User Tool Administration.
• Controls Uplift: Support Infatuation's operations team to effectively manage control and process effectiveness and ensure established controls are appropriately maintained.
• Monitoring: support appropriate monitoring capabilities, metrics, and governance.
• Issue Management: support on action plans.
• CORE: ensure the Control and Operational Risk Evaluation (CORE) framework is evergreen, updating business processes, risks and controls as the business evolves in partnership with Legal, Control, Risk and Compliance partners.
• Audit and Exams: ensure the business is well prepared for internal audits, Compliance and Risk reviews, and regulator exams; coordinate audit and exam evidence submissions and responses.

Required Qualifications, Capabilities, and Skills

• 2+ years of business operations experience at either a startup or enterprise level company.
• Experience with process improvement, end-to-end process reviews, and change management experience
• Demonstrated ability to run analysis, identify patterns, and propose efficiencies/solutions.
• Exceptional ability to communicate effectively both written and verbally.
• Highly organized and detail oriented.
• Ability to effectively manage multiple projects and/or work streams at once.
• Works well even in ambiguous situations and can deliver under tight deadlines independently.

Preferred Qualifications, Capabilities, and Skills

• Bachelor's Degree.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
New York,NY $74,100.00 - $100,000.00 / year; San Francisco,CA $74,100.00 - $100,000.00 / year; Los Angeles,CA $64,600.00 - $87,500.00; Apple Valley,CA $64,600.00 - $87,500.00