Job Description

The Business Development Director manages sales efforts for the community, which includes developing and maintaining strong relationships with potential referral sources. They maintain positive relationships with competing businesses, professionals, and organizations in the local area and helps transition new residents into the community and coordinate admission.

The ideal candidate has at least one year of experience in a marketing position or experience in a health care setting (personal care home, assisted living residence, skilled nursing facility, etc.). Candidates must have strong public speaking and presentation skills and excellent interpersonal and relationship-building skills to effectively explain services and options to potential residents and to build relationships with both residents/families and referral sources. Strong computer and internet skills and good organizational and time management skills required.

This position is 40-45 hours a week with scheduled hours usually ranging between 8:30am and 5:30pm. However, you may start as early as 8am and end as late as 8pm (starting and ending times may vary depending on Business Development activities that have been planned). This position is a management position.

Candidate must be a team player, while able to work productively independently. Candidate must possess a valid driver's license in good standing, as responsibilities include making visits and participating in events outside of The Grand Residence community.

Responsibilities

• Manages the admissions process to ensure resident and family satisfaction
• Maintain a network of referral sources, providing information via marketing materials or presentations as needed
• Efficiently convert leads to move-ins, while reinforcing the community’s reputation to achieve maximum occupancy goals
• Develop, manage, and monitor new marketing campaigns
• Conducts research and analyzes results as needed
• Follows all company policies, procedures, and business ethics codes
• Establishes and maintains effective communication and a professional relationship with residents, co-workers, and others
• Maintains confidentiality regarding resident information
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Coordinates questions and issues with the appropriate department personnel
• Manages inbound phone inquiries and routes calls accordingly
• Performs other duties as assigned

Qualifications

• Demonstrated sales experience in senior living, hotel/hospitality or related healthcare environment preferred.
• Excellent public speaking, communication, and presentation skills
• Superior relationship building, networking, and customer service skills
• Proven ability to effectively handle multiple priorities with exceptional organizational and time management skills.
• Strong computer and internet skills, including Microsoft Office suite
• Excellent communication skills, verbal and written
• Genuine desire to work with seniors and nurture successful relationships
• Professional, helpful and friendly demeanor
• Prompt, reliable, and responsible
• Safety and customer service oriented
• Able to bend, kneel, squat, stand, and lift heavy objects as needed
• Schedule flexibility to work one weekend day per week, evening hours occasionally, and an occasional holiday

Company Description

In 2001, the doors opened to The Grand Residence at Upper St. Clair, a senior living community offering 70 guest suites and a host of unique amenities. The spacious suites range in size from 400 square foot efficiencies to 750 square foot one bedroom suites. All suites feature a kitchenette with refrigerator, microwave, cabinets and sink; private bathroom; and individual climate control. The Grand Residence, which brings an unprecedented level of luxury and service to the South Hills of Pittsburgh, was based upon a hospitality model and designed with all the luxurious appointments of a grand hotel.

In order to foster the strong sense of independence that each guest has developed over a lifetime while giving him or her the unique assistance that is desired, we offer a variety of programs, including Life Enrichment, Wellness Services, and other services such as housekeeping, dining, and laundry. Every amenity and comfort has been designed into The Grand Residence.

In an effort to promote the health and wellness of our staff and residents, The Grand Residence is a smoke-free community. Staff are not permitted to smoke on the property, including parking areas. As the health and safety of our residents, team members and those who visit our community is a top priority, masks are required to be worn by visitors and team members in the common areas of our building.

Benefits

Depending on the employment classification that you are hired for, benefits can vary.

Full-time Benefits

• Medical Insurance (UPMC)
• Dental Insurance (United Concordia)
• Vision Insurance (VBA)
• Paid Time Off (PTO)
• New Hire Bonus
• Lunch and Beverage During Shift

Workplace Practices

The Grand Residence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Grand Residence makes hiring decisions based solely on qualifications, merit, and business needs at the time.