Job description

The Business Analyst facilitates business process improvement via the methodical investigation, analysis, review, and documentation of functional business specifications. Defines and documents internal and external user interfaces and supports system and data requirement clarification and definition. The ideal candidate will execute on multiple projects across the software life cycle from business needs assessment to user support. Tasks will include, but are not limited to, documenting requirements for business process changes or reports for a particular business process, training, and supporting end-users.
In addition, the job will entail working with internal applications and integrating them with the Ellucian Colleague ERP platform. Specific duties include, but are not limited to, the following essential job functions:

Characteristics, Duties, and Responsibilities

• Demonstrate a high level of subject matter expertise in functional area to bridge business requirements and IT solutions; provide technical direction and ensure compliance with best practice solutions.
• Perform data analysis to support evaluation of system defects or to develop requirements for new functionality; triage and troubleshoot complex user-reported system defects; assist in various system trouble shooting and balancing and correction efforts including analysis, verification and validation of issues and fixes.
• Assist in systems and business process support across multiple campuses, departments and engagements.
• Provide analytical support for critical college-wide initiatives including business function support for system migrations and consolidations, significant business area process improvement projects and complex product installations.
• Liaise with clients, technology, and support teams.
• Participate in functional testing and support user acceptance testing.
• Conduct user training in Colleague and data reporting tools to include creation and maintenance of effective training materials.

Education Requirements

• A bachelor’s degree in Business Administration, Information Systems or Technology, Computer Science or an equivalent combination of education and experience to demonstrate core competencies.

Experience

• Competent to work at the highest technical level of most phases of systems analysis.
• 3 to 5 years of experience in a business analytics role including: process definition, management and monitoring, release management, web experience, database, SAP Business Objects.
• Experienced in creating Business Requirement Documents, User Requirement Specification, and Functional Requirement Specifications. Experienced in creating Data Flow Diagrams, Use Cases, State Diagrams, Sequence Diagrams, Component Diagrams, Use Case Diagrams & Activity diagrams.
• Experience in higher education using Ellucian Colleague or other relevant Student Information Systems.
• Experience with Data Governance, Data Standards, or other data management business processes
• Designing and delivering reporting capabilities to end-users.
• Excellent verbal and written communication skills.
• Teamwork focused/collaborative work style.
• Ability to work under tight deadlines and handle multiple tasks simultaneously.

Competencies and Skills Required

• Great people skills and a passion for contributing to a team, with the ability to step up as a leader when needed.
• Experience in writing proposals, project charters and using use-case analysis.
• The ability to present ideas to both technical and functional staff.
• The ability to quickly learn new software applications.
• Experience in using Ellucian Colleague or other Student Information Systems.
• Experience in using SAP Business Objects or other Business Intelligence tools.
• Experience in managing large and complex projects.

Physical Demands and Work Environment

• This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
• Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
• No or very limited exposure to physical risk.
• Some travel required.

Salary $65,000-$75,000
Additional Information
Union College does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs.

Union College is an EEO/AAP Employer/Protected Veteran/Disabled

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Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.

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We offer a comprehensive benefits package for full-time faculty and staff which includes Medical, Dental and Vision Benefits. We also offer twenty vacation days, ten paid holidays, and a ten-week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at Union College, and tuition reimbursement for an approved degree program at an accredited college or university.

Terms of Employment
Full Time. Flexible schedule to meet department needs. Some evening, weekends, and extended hours will be required. Ability and willingness to travel on short notice to all on and off- campus sites as needed by the college. Mandatory overtime is required throughout the year, especially at peak times. Employee must establish primary residency in New Jersey within one year of appointment unless an exemption applies.

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