COMPANY OVERVIEW

Terrabis is one of the fastest growing cannabis companies in the country, with permits in Missouri, West Virginia, and Illinois. Our mission is simple; we seek to better the lives of our patients and communities that we serve. Our team combines experienced veterans in healthcare and legal cannabis markets to help our patients maximize well-being and fulfillment. We believe patient care starts with connection and strive to create a broader understanding of cannabis use through patient and community education. Operating in what is the fastest growing industry in the country, we are always looking for new talent to join our team.

JOB SUMMARY

The Patient Care Associates (PCA's) are the first and last experience our patients will have. We expect exceptional customer service in every patient interaction. Patient Care Associates are responsible for assessing the needs of our patients and educating/guiding them in selecting the appropriate cannabis products to meet their needs. Patient Care Associates embody the "patients first" approach, while ensuring high levels of patient satisfaction through excellent service. A successful PCA will be able to elevate company standards, achieve sales goals, provide excellent product suggestions and guidance, and exceed the patient's expectations.

PCA's are expected to inspire patient confidence in Terrabis and assist in creating long-term loyalty to our brand. The Patient Care Associate is responsible for patient and caregiver orientation, data, paperwork, and upkeep. They must maintain accurate records of patient and caregiver identification and registration documents, manage customer traffic flow, and respond to customer and caregiver inquiries. The PCA must record, arrange, and package patient and caregiver orders.

Reports To: Assistant Manager & General Manager

Direct Reports: None

Responsibilities

• Maintains strict inventory controls to ensure full, comprehensive regulatory compliance across all dispensary operations.
• Ensure POS stations are ready to go at store opening.
• Always maintain fully stocked and clean POS stations.
• Ensure PCA opening and closing checklists are completed in a timely manner.
• Participate in periodic staff meetings.
• Always maintain proper cash handling procedures.
• Ensure all patients are greeted as they arrive and wished farewell at their departure.
• Ensure all patients always receive excellent customer service, in every interaction.
• Inform management and supervisors of any low-stock product or other inventory issues.
• Have a comprehensive knowledge of all products, of the cannabis industry, and of any relevant cannabis-related subject matter.
• Be knowledgeable of all specials or promotions, including in-store weekly/daily deals.
• Participate in staff events, outings, and promotional events.
• Be active on company social media (sharing, liking, and posting all content shared on Terrabis social media accounts).
• Read industry publications to keep up to date on current/future trends in the industry.
• Ensure each patient receives your full attention during the entire interaction.
• Assist with side work, stocking, and cleaning, patient areas, breakroom, patient/employee restrooms, disposing of trash and sanitizing work/common spaces during all downtime.
• Perform other duties or projects, as assigned by managers.

Qualifications

• 1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• High school diploma, or equivalent.
• Consistent demonstration of excellent customer service skills.
• Previous experience with POS systems.
• Previous experience training new employees is a huge plus.
• Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, and cannabis therapies previous knowledge a HUGE plus!
• Ability to listen well and effectively communicate, both verbally and in writing, with various audiences.
• Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email.
• Understanding of applicable federal, state, and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures.

Additional Requirements

• Must be 21 years or older
• Must pass all required background checks.
• Possess valid driver's license or state ID.
• Remain compliant with all legal or company regulations for working in the industry.

Working Conditions

• While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions.
• PHYSICAL DEMANDS: Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or down.

Additional Information

Terrabis is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.