Job description

At Mine Hospitality is looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. The Front Desk Agent manages reservations and provides room, rate, and amenities information. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities:

• Perform all check-in and check-out tasks
• Make sure all inhouse guests are comfortable and satisfied
• Take lead on handling guest issues & complaints
• Managing housekeeping team, including inspecting rooms before guest check-in
• Communicate with maintenance
• Keep the common areas neat & clean
• Send reports to the afternoon team
• Make sure to file the reports accordingly
• Keep track of parking permits
• Maintain excellent customer service by greeting and all guest at check-in/checkout, and in passing.(At all times)
• Work independently with limited supervision 7 with integrity.

Requirements:

• Availability on weekends is mandatory
• Flexibility on schedule (Days off may vary)
• Familiar with navigating laptop programs, Fast learner
• Fluent in English and Spanish is a plus!
• Experience in customer service
• Be Independent and a "problem solver" employee
• Exceptional communication
• Ability to take ownership & responsibility

Schedule:

• 7-hour shift
• Day shift
• Holidays
• Weekend availability required

Ideal Applicant Characteristics:

• Dependable — more reliable than spontaneous
• People-oriented — enjoys interacting with people and working on group projects.
• Detail-oriented — would rather focus on the work details than the bigger picture.
• High-stress tolerance — thrives in a high-pressure environment.
• Problem Solver—able to own the process of the guest experience and resolving issues.

What we need from you:

• Communication skills — guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.
• Fluency in the local language — extra language skills would be excellent but not essential
• Literate and tech-savvy — you’ll need a good grasp of reading, writing, basic math, and computers.
• Flexibility — weekend and holiday shifts are all part of the job.
• Experience — ideally, you’ll have spent at least one year in a front desk or guest service position
• Strength — sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

About us

At Mine Hospitality is a hotel management company specializing in making boutique hotels profitable. Since our launch in January 2021, we have grown from 1 hotel in Miami Beach to 10 hotels between Miami Beach, Ft. Lauderdale, Key West, and San Diego. Our company takes the technology and processes in the Short Term Rental space and applies them to boutique hotels, bringing drastic cost savings to hotel owners. We also pride ourselves on our reputation. We run our inventory exclusively on Airbnb and have an unparalleled review score considering the volume of reviews we have obtained. Finally, we are well-capitalized. In Q3 2022, we closed our Series A financing round with Enduring Ventures, a respected venture capital fund.

Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Learn more at www.atminehospitality.com

Job Type: Part-time

Pay: $18.00 per hour

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Miami Beach, FL: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to work part time hours working 4 days per week for 7 hours per day?

Experience:

• Hotel experience (Preferred)

Work Location: One location

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