Come join our busy hotel at the MSP airport!

Perks

free parking, $500 welcome bonus, hotel discounts all over the world

Award Winning Hotel | InterContinental Minneapolis – Saint Paul Airport

Discover the convenience of your own skybridge-connection, with direct access from Terminal 1 at Minneapolis – St. Paul Airport. Just minutes from the Mall of America and twenty minutes to the downtowns of Minneapolis and St. Paul, we offer world-class amenities, inspired design and exceptional guest services. Mirroring the rippling waters of Minnesota’s famous lakes are rivers, our 12-story hotel with its curtain-glass wall gently shimmers with light. Inside, luxurious guest rooms, a stunning original art collection, and innovative dining options await.

As the Bell Captain, you will:

• Daily oversee the transportation and Concierge department including Shuttle, Bell, Valet, Door services, parking, Concierge, and the front drive
• Open availability is required for events with a shift mainly consisting of Tuesday-Saturday 11am-7pm
• Supervise check-ins and checkouts by coordinating actions of the Bell, shuttle, valet, and door Staff for maximum utilization.
• Oversee bell stand, receiving telephone messages, emails and taking appropriate action.
• Manage staffing levels and placement of Transportation department to maintain appropriate guest flow.
• Plan and supervise organization and implementation of group luggage handling and/or storage (i.e. labeling and locking), and execute delivery.
• Plan and supervise organization and implementation of group Valet events and parking.
• Supervise and implement group amenities.
• Supervise execution of group transports.
• Prepare and process Conference Services gratuity forms for luggage handling.
• Attend weekly Sales/Conference Resume meetings, as needed.
• Attend pre-conference meetings on behalf of Guest Services.
• Oversee the resume binder to stay informed of any group needs for the Guest Service department (amenity, luggage pulls, transportation needs, bus arrivals/departures, etc.).
• Lead Transportation and Concierge Staff work assignments, manage scheduling of Transportation and Concierge Staff.
• Ensure appropriate staffing levels for events and large group arrivals/departures.
• Act as Manager on Duty in the absence of other leadership to respond to and resolve escalated guest concerns or requests.
• Assist with coordinating security detail as needed for events and VIP guests.
• Oversee marquees for accurate and organized presentation of information.
• Deliver messages from Front Desk or Concierge to guests.
• Manage the operation with integrity to achieve key performance goals. Monitor, analyze and improve all primary variables impacting operating revenue and costs. Act with a sense of urgency to achieve exceptional performance.
• Ensure that all team members are properly trained and compliant with standard processes and procedures.
• reviews and audits documentation related to operations daily (e.g., MVR, daily diver logs, Staff time and attendance, Maintenance logs), following up where appropriate.
• Supervise and provide leadership to build and maintain a strong team through effective communications, recruiting, training, coaching, counseling, appraising and rewarding.

Skills/Requirements

• Must be at least 21 years of age and possess a valid driver’s license.
• Must demonstrate the ability to safely drive the 15-passenger shuttle bus.
• Strong verbal and written communication skills is necessary.
• Physical requirements include walking, standing for extended periods, bending, reaching, and frequently lifting to 50 pounds.
• At least 2 years of previous experience required. Previous supervisor experience desired.
• Work hours will frequently include weekends and holidays and occasionally include overnight shifts
• $500 Welcome Bonus