Baggage Services Agent
Department: Baggage Services Office
Reports to: Duty Manager
Location: EWR, New Jersey

At Pacific Atlantic Handling, we value people that are passionate about providing excellent customer service. Our employees thrive in being part of a team who creates and cultivates professionalism in the workplace. Our focus of expertise is Passenger Service, Operations, Load control, Ramp & Turn-Around Coordinator, Ticket & Sales, Baggage - Lost & Found.

Responsibilities:

• Receiving calls from passengers, customer airlines, handling agents, courier services.
• Handling passenger calls in respect of delayed, damaged or pilferage reports or lost property items.
• Updating or amendment of World Tracer files for passengers / customers and ensuring files are up to date with.
• Processing baggage for re-flight or delivery.
• Communicating and sending tracer messages to relevant Airports to trace passenger baggage.
• Regular monitoring of World Tracer action files.
• Be enthusiastic about offering assistance where needed in all areas of passenger services
• Adhere to PAHS uniform guidelines and codes of conduct.
• Work in a team environment.

Requirements:

• Strong communication and interpersonal skills.
• High School Diploma or Equivalent.
• Must be at least 18 Year of age.
• Previous airline/aviation operational knowledge
• Previous WorldTracer experience
• Previous Baggage Service experience
• Capable of lifting 70 lbs. comfortably.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Must be able to stand for long periods of time at the baggage counter area.
• Must be able to speak, read and write in English proficiently.
• Must have strong verbal and written communication skills.
• Must be able to pass all pre-employment medical.
• Must pass random drug test.
• Must pass a 10-year background check as required by US Customs.