Job description

Are you looking to join a trusted brand that provides growth and stability? Berlin City Auto Group is seeking a customer-focused, results-oriented Automotive Express Service Advisor to join our successful and passionate team in Portland, Maine!
What We Offer:

• A competitive pay plan with a career path that offers an opportunity for financial growth. Income potential is $35-45K annually
• Flexible schedule with paid time off that accrues from day one of employment
• Recognition programs & awards are part of the culture that rewards excelling and high performance
• An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
• 401(k) with employer contribution!
• Health and Wellness membership reimbursement up to $75.00 per month (paid monthly)
• Employee discounts
• Fun team atmosphere

Position Overview:
The Express Service Advisor is responsible for scheduling service work in the service department and selling additional needed services to customers. The Express Service Advisor is the dealership's first-line customer relations and service representative.
Who You Are:

• You have exceptional communication, organization, and follow-up skills that result in an outstanding customer experience
• You are a team player, and when under pressure, you maintain a positive attitude with customers, peers, and management
• You are passionate about taking care of the customer and have the knowledge to educate them about what is going on with their vehicle in terms they can understand
• You are professional, career-minded, with character, skill, and drive;
• You value continual training & professional development
• You have a proven ability to set and achieve targeted goals
• You consistently meet or exceed productivity and service standards
• You have keen technical skills and thrive on learning

Essential Functions:

• Greet each customer in a prompt, courteous manner, and let customers who are waiting in line know that they will be serviced soon
• Communicate with service customers to determine the nature of the mechanical problems
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
• Obtain customer and vehicle data
• Schedule appointments using dealership-approved forms
• Communicate the need for additional work when needed; explain the details to the customer, including the extra cost and time consideration, and document properly on repair order
• Handle telephone inquiries regarding work in process and appointments and returns phone messages promptly
• Advise customers of parts ordered and make an appointment to have them installed before the customer leaves

Additional Requirements:

• You have a minimum of one-year prior automotive experience
• Possess a valid driver's license and have a favorable motor vehicle record
• Ability to pass a pre-employment background check
• Authorized to work in the United States

Who We Are:
Berlin City Auto Group is a family of dealerships located throughout Maine, New Hampshire, and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our philosophy is Easier – a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.
Listen to what our team has to say about working in Service at Berlin City Auto Group

To Learn More about Berlin City Auto Group and Career Opportunities, visit us at https://berlincitycareers.com/

EEOC
Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
ADA
Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practice

255 Maine Mall Rd South Portland, ME 04106

Pay: $35,000.00 - $45,000.00 per year

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