Customer Care Representative
Service Center Operations - West
12410 East Mirabeau Pkwy, Spokane, WA 99216

Want to be there to help customers when they need us the most?
The feeling is mutual.

Our office in Spokane, Washington, is seeking a front-line customer service representative. This position involves telephone contact to assist and service policy holders with their insurance needs.

Salary

A starting annual salary between $41,053 - $68,412 based on your level of experience and/or applicable licenses within the property and casualty industry. The 37.5 hour work schedule will be 5 days per week, working both weekend days, but having Thursday and Friday off each week. In addition, hired applicants will be eligible for the company’s annual variable incentive paid based on company performance. Additional commission opportunities may apply to customer facing sales and service representatives.

Now offering a $2,500 Signing Bonus for new candidates! To qualify for the Signing Bonus, applicants must have started their position on or after 6/1/2021 or have accepted a position no later than 2/28/2023. The Signing Bonus will be structured in two, gross, equal lump sum payments. The first $1,250 bonus payment will be issued on the last pay date of the month following the employee’s successful completion of the orientation period (generally the 1st of the month following three complete months of employment). The second $1,250 bonus payment will be issued on the last pay date of the month following the employee’s six-month anniversary from the date of hire. Signing Bonus payments are subject to Federal, State, and Local taxes where applicable. Amica reserves the right to withhold Signing Bonus payments due to potential job performance and/or dependability concerns.

Perks and Benefits

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Paid Vacation – you will receive at least 10 vacation days in the first 12 months, amounts could be greater depending on the role
• Holidays - 14 paid holidays observed and 2 additional floating paid holidays provided
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting
• Family support benefits including back-up care
• Competitive salaries and exceptional benefits
• Fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

Responsibilities:

• Conduct professional countrywide telephone conversations in a high call volume environment
• Assist customers with various billing and policy change transactions over the phone
• Gain customer trust and respect by establishing and maintaining effective relationships
• Problem-solve and use time effectively to multitask and prioritize work

Qualifications:

• High school diploma or equivalent education required
• Excellent interpersonal and communication skills
• Good organizational skills and attention to detail
• Previous insurance background is a plus, but not required
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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