The ideal candidate will have a key role ensuring that all standards and procedures are followed in the daily Front Office operations, working closely with the head of the departs. You will also be expected to organise special requests and communicate with all departments within the hotel to ensure that our guests receive the highest standard of service.

We are looking for people whose aspiration is to learn new skills, are loyal, committed and wish to grow and develop within an inspiring culture. This is an excellent opportunity to work with a driven and passionate team focused on providing a quality experience.

Reports to: Reception Manager

Main duties and responsibilities:

• Supervises operations of the Front Office team, according to Company policies and procedures and compliance with our Code of Conduct
• Handle guest complaints and anticipate guests needs
• Manage room allocation, review room availability status and special requests on a daily basis working closely with Central Reservation Office, Front Office Manager and General Manager and all other departments
• Staff coaching, performance appraisal, work organisation and development of all Front Office staff

• Continuous update of activities and attractions available in the area
• Ensure that Guest database is updated as per our policy
• Consistently meet or exceed defined performance expectations as per management’ goals (revenue, third party vendors management and guest satisfaction etc.)
• Support the Reception Manager in accomplishing administrative duties such as A/R accounts management, commission check, e-invoicing checks etc.
• Prepare the monthly rota for the Front Office department
• Support the team in the development, implementation and review of the policies, procedures, practices and standards

Requirements

Soft skills:

Effective communication: he/she communicates clearly and appropriately (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviours to enhance understanding.

Emotional intelligence: he/she shows the ability to control and express one's emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjusts one's style to the

needs of the audience.

Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself.

Drive results: he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and takes ownership of one's tasks and responsibilities.

Adaptability: he/she identifies when a different approach is needed and offersa solution. He/she deals with multiple tasks and alters behaviour / prioritiesas changes occur and remains calm under pressure

Global perspective: he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background.

Requirements:

• Professional experience, preferably at international level in the same role
• Demonstrate a passion for attention to detail and excellence
• Manage time effectively in order to meet LQA standards requirements
• Knowledge of the Microsoft Office package (Word, Excel,PowerPoint, Publisher)
• Excellent communication skills
• Fluent in English and Italian
• Possess a courteous and professional telephone manner
• Preferred knowledge of LQA and Forbes standards
• Preferred knowledge of PMS Infor HMS and Alice Concierge systems but not required

Benefits

We offer:

• Seasonal Labor contract according to C.C.N.L. Settore Turismo
• Complimentary nights worldwide as per Belmond Discovering policy
• Employee discounts and Friends and Family rates across Belmond worldwide as per Belmond Discovering policy
• Learning & development activities
• Career opportunities within Belmond
• Complimentary meals on duty
• Uniforms dry cleaning
• Lodging and residence cleaning for non residents

Location:

Italy, Ravello

Department:

Front Office & Guest Relations

Employment type:

Full-time

Experience:

Associate