Job description

If you are looking for an opportunity to join a company that cares about its people, here it is.

At Panco Management, everyone is part of a team that feels like family. Together we work hard to deliver value to our residents by continuously investing in and managing our properties at the highest level. This is the reason our award-winning properties are top-rated within the industry. We strive to deliver excellence in all we do, and it shows.

Through collaboration and teamwork, we not only provide exceptional living experiences, we also create an environment that fosters strong career paths. Whether you are new to the industry, or a seasoned property management professional, we offer personalized training and extensive resources to enhance your industry knowledge and support future career advancement.

We also believe that it is important to build a culture that gives back to the communities which we serve. We continually develop outreach programs and partnerships with various philanthropic organizations and offer team members multiple volunteer opportunities throughout the year within their local communities.

Panco Management is looking for an Assistant Property Manager to join our team. The ideal candidate demonstrates a high-level of customer service, interacting daily with our residents, and possess strong interpersonal skills with the ability to work independently. They are able to handle and prioritize multiple tasks in a fast-paced work environment, and has exceptional organizational and communication skills.

The Point at Downingtown is a newly built community that redefines the meaning of living well. A fusion of sophisticated luxury and outdoor lifestyle inspiration, it uses natural elements and artistic design to deliver a truly unique apartment home experience. Amenities include resort-style outdoor areas, engaging co-working space, a fireside lounge and more. Located in the heart of Chester County, it is only minutes from great shopping and dining and closely connected to the area’s vast offering of outdoor activities including an adjacent six-acre park. Merging a creative vibe with innovative convenience, The Point at Downingtown sets the new standard for modern living.

A Typical Day May Include the Following:

• Maintaining accurate resident records in property management software and resident files
• Working with office staff to ensure all monies are collected as due and that all revenue data is posted correctly in the on-site property management software system
• Preparing all resident notices, including monthly newsletters, resident activity notices, late payment notices, and eviction notices
• Preparing balance statements and notices for non-payment of rent and other violations
• Coordinating with Property Manager the status of client accounts
• Completing Final Account Statements and performing follow-ups with former residents to effectively manage bad debt and follow through on Security Deposit Returns
• Responsible for Accounting Month End procedures
• Greeting prospective residents, determining needs and preferences, and professionally present community and specific apartments while providing features and benefits
• Reviewing lease paperwork with both Leasing Consultants and residents while explaining property rules and regulations, and ensure all lease paperwork is completed correctly and has been approved by the Property Manager
• Assisting Property Manager with renewal processes
• Maintaining awareness of local market conditions and trends
• Understanding and complying with state landlord-tenant Fair Housing laws and standards
• Partnering with maintenance staff to make sure apartments are completed for scheduled move-ins
• Responsible for overall upkeep – including apartment units and common areas
• Assisting with the daily operation of the property in the absence of the Property Manager
• Assisting Property Manager with scheduling, organizing, and hosting resident events

If You Have the Following, We Want to Hear from You!

• 1-2 years’ experience as an Assistant Property Manager in multifamily property management
• Demonstrate proficiency in working with Microsoft Office Suite to include Outlook, Excel, software/database, and several social media outlets
• RealPage experience preferred
• Superior customer service, communication, interpersonal, and organizational skills
• High school diploma or equivalent

What we need from you

• Flexible work schedule, including weekends
• Successful completion of background and drug screening required prior to beginning employment

What you can get from us:

• Medical, Dental, Vision and Prescription Coverage
• Flexible Spending Accounts
• 4 Weeks Paid Parental Leave
• 4 Weeks Paid Pregnancy Leave
• Paid Time Off (PTO)
• Company Paid Holidays
• Employer Match 401(k) Plan
• Short Term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Long Term Disability Insurance
• Life and AD&D Insurance
• Employee Assistance Program
• Group Legal Plan
• Pet Insurance
• ID Theft Plan
• Commuter Benefits

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Assistant Property Manager: 2 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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