Job description

Assistant Operations Manager

Houston, TX

Sourced Craft Cocktails

At Sourced Craft Cocktails, we innovated the $278B annual, recession proof alcohol distribution industry by building a Bar Management company to serve the highest quality craft cocktails at scale and built the Non Premise channel – the delivery of craft cocktails from your phone to your unlicensed front door. As a curated Experience eCommerce Platform, we make and deliver individualized craft cocktail experiences that tell our customers’ unique stories for a flawless virtual or in person delivery to make the gathering a memory! We take a client’s grand opening event, rebranding announcement, holiday party, employee happy hour or any other celebration and shape these important events into unforgettable memories.

Our North Star at Sourced is TO BE OF SERVICE to our clients, and it is what drives us each day. Our number one priority is to deliver great, joyful experiences for our clients and business partners. We seek to provide experiences that truly make a difference.

During Covid-19, our North Star remained the same - be of service to our clients by creating meaningful experiences, virtually. During this time, we helped keep bartender’s employed with over $1.75M in livable wages paid to deliver physical craft cocktails from phone to front door for our Enterprise clients (Google, Apple, UBS, Netflix, ABC/Warner Brothers) as well as B2C with the largest craft cocktail delivery business in the country.

Post COVID -19, we’re merging the eCommerce/virtual business with our pre-pandemic in person business of Mass Festival & Enterprise events that drove 17% EBITDA in 2019.

The Role:

The Associate Operations Manager is a part time role responsible for the execution and fulfillment of the business-to-consumer (B2C) and enterprise business lines on a Friday – Saturday schedule (15 hrs – 20 hrs per week). The B2C line of business focuses on bottle and cocktail kit delivery directly to consumers on platforms such as UberEats, DoorDash, SourcedCraftCocktails.com and TheBar.Com. The enterprise line of business executes small live events for corporations. The position will also be cross trained as a back-up to take customer service calls (average 3-5 per day) that are generally minor issues or questions in the B2C line of business. We are a growing company; we are constantly changing and making improvements to our business model. As such, the Associate Operations Manager must maintain a high degree of flexibility and ability to implement changes received from management.

This position reports directly to the Houston Operations Manager. This is a highly independent role, with the execution orders being fully your responsibility. You will regularly interact with a variety of independent contractors, to include bartenders, drivers, and laborers.

Specific Responsibilities:

• Fully owning the daily operations of the business-to-consumer (B2C) business unitPulling orders from the various ordering platforms and ensuring that they are correctly packed and ready for pick-up on time, every time

Following provided recipes to build cocktail syrups and other cocktail kit ingredients
Interacting with independently contracted drivers to give and receive cocktail orders scheduled for delivery as needed

• Assisting in the execution of Enterprise In-Person EventsAssist Operations Manager in preparing for events

Ensure kitchen is maintained and cleaned

• Resolving customer service callsAnswer phone and email inquiries from customers

Work with internal team to resolve any issues

• There are opportunities for this candidate to assist in operations at live events and festivals, as the candidate desires to do so and the company can arrange schedules

Required Qualifications:

• Valid Class C driver's license for duration of employment
• Current state required food/alcohol server’s certification
• Intermediate proficiency with all Microsoft Office Suite products
• Intermediate proficiency in Google Workspace
• Ability to perform a variety of physical activities and regularly lift over 50 lbs
• Punctual and good time-management practices
• Can maintain a safe healthy work environment
• Ability to interact with employees of all levels in a professional, engaging, and constructive manner
• Enjoys working in a collaborative, team-based environment

Preferred Qualifications:

• Experience in the distribution, hospitality, events, or craft cocktail industries
• Hospitality or bartending experience with the ability to create syrups and identify different types of spirits

Work Schedule: Friday & Saturday

Compensation: $22/hr paid weekly (expected 20 hours/week)

Core Values:

• We operate under the core values we call the “3 T’s”: Trust, Transparency, and Tenacity. That is who we are and how we act, and we’ll expect the same of you. We don’t do drama. We don’t do office politics. If we make a mistake we don’t hide from it but learn how to grow from it.
• While entering into our 8th year in 2023, we absolutely operate with a startup mentality. We like to MAKE THINGS – products, processes, and models. We’re never afraid to try new things as we know that every day isn’t a win//lose situation – but rather win//learn. The learnings from executions that fail lead to our greatest accomplishments if we have the trust that everyone on the team is working as hard as possible to be of service, we’re transparent when the goal hasn’t been met, and have the tenacity to apply the learning on the next opportunity.
• We are a startup. Therefore, we need everyone to pitch-in on everything. We have a strict policy: There is no such thing as “not your job.” This policy is in place and to be honored by everyone from the Founder to the newest team member. We are all in it together.

Perks:

• Internal growth opportunities
• Discounted cocktail kits
• Ability to interact with sales and management professionals in the spirits industry
• We have a startup environment, and we do our best to ensure that all of our employees feel fulfilled and rewarded. We truly desire for all of our employees to have a sense of autonomy and ownership.

Job Types: Part-time, Contract

Pay: $22.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Houston, TX 77004: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• TABC Certified (Preferred)

Work Location: One location

laviolettawines.com.au is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, laviolettawines.com.au provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, laviolettawines.com.au is the ideal place to find your next job.