Job description

JOB SUMMARY:

Appointment Schedulers: Schedule and reschedule appointments for patients using established templates in the patient database and protocols for each of the providers.

MINIMUM REQUIREMENTS:

• Requires high school diploma or its equivalent
• 1 year of experience in the medical field, orthopedic background preferred
• 1 year of scheduling appointments in a high volume physician practice required

SKILLS AND ABILITIES REQUIRED:

• Knowledge of practice management software as it relates to scheduling
• Must be tech savvy with advanced computer skills; quick learner of new processes and software applications
• Basic telephone skills capable of multitasking
• Good communication skills to interact with patients, physicians and outside parties by telephone or in person
• Basic knowledge of medical terminology
• Ability to follow pre-established procedures and protocols

SPECIFIC FUNCTIONS:

• Schedule all incoming new patient referrals with appropriate physician or other provider.
• Verify all the patient demographic information is accurate in the computer system when scheduling.
• Assist patients in cancelling and or rescheduling follow-up appointments by telephone.
• Obtain demographic and billing insurance information from the patient, family or legal guardian and enter information into the registration/billing system.
• Confirm appointments with strictest confidentiality via phone for following date of service. Communicates all pertinent information to ensure patient is aware of location, time and any other information as needed.
• Print daily appointment schedule for various reasons.
• Block and open appointment times as requested by providers.
• Perform other duties as requested by the supervisor.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: In person

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