Job description

What We Need

FLEETCOR is currently looking to hire an Application Support Analyst within our IT division. This position falls under our North American Fuel line of business. In this role, you will be a hands-on team member that has the capability to support end user business systems in our application portfolio. In this role your duties will include collaborating with colleagues, performing process and technical troubleshooting. In addition to documents problems end users are experiencing and gathers information necessary for problem resolution. Follows established procedures to determine end user problem priority and business risk. May interact with production control, software systems engineering and/or application development to restore service and/or identify and correct core problem. Escalates complex, non-routine incidents to more experience IT teams. You will report directly to Catrina Thomas and regularly collaborate with the IT department.

How We Work

As an Application Support Analyst, you will be expected to work in hybrid environment. FLEETCOR will set you up for success by providing:

• Brentwood, TN or Peachtree Corners, GA offices
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Performing analysis and troubleshooting of software application functionality. Flexibility to manage multiple initiatives and shift priority based on business needs.
• Consulting with the IT teams, business solutions team, internal users, and external vendors to resolve user reported issue.
• Supporting analysts address, resolve, or escalate issues and requests in a timely manner through management of support queues in help desk ticketing system (ServiceNow).
• Assisting other analysts in finding root causes of application errors as needed and escalate to other technical teams when appropriate.
• Facilitating knowledge sharing between support analysts to ensure cross functional application support.
• Providing front-end support to internal and external users of enterprise applications.

Qualifications & Skills

• Analytical mindset with the ability to work within a large array of enterprise applications.
• Flexibility to manage multiple initiatives and shift priority.
• Creative problem-solver with strong focus on achieving objectives within timelines while maintaining quality standards and organization requirements.
• Exceptional communication and documentation skills.
• Hands on experience with enterprise applications – Salesforce, HOST, ICD, Oracle & ServiceNow preferred.
• Medium to high-level Microsoft Office 365 computer skills
• Quick to learn new systems and products.
• Must be a self-motivated professional who is dedicated to assist the customer in a tactful manner, even in the most stressful of circumstances.
• The position may require work outside of normal business hours in response to critical incidents or business-impacting project deliverables.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Our Company & Purpose

FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn.

Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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