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Rebuilding Together Peninsula is looking to hire an AmeriCorps Client Coordinator with a Fall 2023 start date. As the AmeriCorps Client Coordinator, you will support all aspects of the client/homeowner experience receiving critical repair services from RTP. In this position, you will strive to build trust and awareness among targeted populations most in need of our services. You will be one of the primary points of contact for homeowners, ensuring a high level of client communication and support throughout the application, intake, project, and close-out stages. You will also meet with homeowners after project wrap-up to complete project evaluations and make referrals to other community service organizations, as appropriate.

Essential Duties & Responsibilities:

• Pursue a robust client outreach strategy to help increase awareness of our services among our target populations, including seniors, veterans, and individuals with disabilities. Outreach methods include: creating and distributing materials, tabling at resource fairs, and presenting to community groups.
• Serve as a point of contact for homeowners before, during, and after services are completed on their homes.

• Receive and review applications from potential homeowners, speak to them over the phone and in person to complete initial site visits to gather more in-depth information about their needs and make recommendations on appropriate program services.
• Support the design of client-focused content for marketing and outreach.
• Identify and meet with organizations and neighborhood associations where feasible to attract applications and update agency referral information.
• Ensure homeowners sign all necessary paperwork and agreements for opening and closing projects. Track information to support project planning.
• Interview or survey homeowners about their experience after project completion. Report findings to the team and suggest solutions for improvement.
• As a grassroots non-profit, all team members will have an active role in supporting our larger/more complex rebuilding projects throughout the year. They will assist with project logistics, including checking in with homeowners throughout the project days, assisting with set up/tear down, and other behind-the-scenes project logistics.

Requirements

• Ability to compose professional written communications for a variety of audiences, including social media (Facebook, Twitter, e-Newsletter) a plus
• Proficient in the use of the internet
• Excellent communication skills including listening, reading your audience, responding effectively to feedback
• Ability to communicate in clear and encouraging language with a variety of populations
• Ability to function in a fast-paced, collaborative environment
• Proficient in Microsoft Word, Microsoft Excel, and internet
• Ability to work with diverse clients, volunteers, and staff to create a friendly, helpful atmosphere

• Access to reliable transportation for daily commute
• Use of a personal vehicle is recommended, as public transportation on the peninsula is limited.
• Comfort with traveling via public transportation, as needed (or willingness to learn)
• Valid driver’s license and driving record to allow use of affiliate-owned or –rented vehicles
• Comfort backing up a vehicle with a trailer (or willingness to learn)
• Satisfy the National Service Criminal History Check eligibility criteria pursuant to 45 CFR 2540.202
• Comply with AmeriCorps Prohibited Activities listed in 45 CFR § 2520.65

Benefits

• Living allowance over all 11-month terms of service:
  • Full-time 40hrs/wk (1700hr term) - $20,020
  • Part-time 20hrs/wk (900hr term) - $11,088
  • Quarter-time 12hrs/wk (450hr term) - $5,544
• Signing bonus for second year+ members of any AmeriCorps program:
  • Full-time 40hrs/wk (1700hr term) - $600
  • Part-time 20hrs/wk (900hr term) - $350
  • Quarter-time 12hrs/wk (450hr term) - $125
• Housing is available with significantly reduced rent in a four-bedroom, fully furnished home located in East Palo Alto (see our YouTube video about the AmeriCorps House here https://www.youtube.com/watch?v=I0ONpDYyy74)
• Eligible for a relocation reimbursement of up to $400 for qualifying expenses.
• Travel to one in-person Rebuilding Together event with other AmeriCorps members (Details TBD).
• Health insurance including dental and vision plans (only available to full-time members).
• May be eligible for scholarships for graduate certificates in Nonprofit Leadership & Management or similar (current students may be eligible) – ask for more information if interested.
• Professional development benefit of $300/member provided by RT National.

• Mental Health benefit provided by RT National (covers 6 visits with a mental health professional OR 6 months of an online/tele-service subscription).
• Education Award for qualifying education expenses or loans, upon completion of the term of service:
  • Full-time 40hrs/wk (1700hr term) - $6,895
  • Part-time 20hrs/wk (900hr term) - $3,447.50
  • Quarter-time 12hrs/wk (450hr term) - $1,824.07
• Federal student loan forbearance and interest accrual payment.
• Positions are eligible for Public Service Loan Forgiveness.
• AmeriCorps childcare benefit.

To learn more about our benefits and/or commitment requirements, visit our FAQ page on our website at www.rebuildingtogether.org/capacitycorps.