Job description

Overview:We are currently looking for an Accounts Receivable Specialist to join the De'Longhi team. The Accounts Receivable Specialist manages a collections portfolio of accounts and ensures invoices are paid promptly, by proactively confirming invoices are received and posted for payment prior to the due date, while actioning resolution of deductions/disputes that have been advised either through debit memos or posted to the trial balance on customer portals. This role is located in our North American Regional HQ in Upper Saddle River, NJ.

Who We Are:
For almost 50 years, we have been thinking and creating products with unique designs for our consumers that find their way into the homes of millions of people.
Every day around the world, our over 9,000 people give their best, studying innovative solutions and creating products to let our consumers enjoy special experiences and authentic moments.
We believe in shaping the world with our hands.
We are the Everyday Makers

An international Group with worldwide presence
The De’Longhi Group, headquartered in Treviso Italy is one of the world’s leading players in small domestic appliances associated with the world of coffee, kitchen, air conditioning, and home care, present in over 120 markets worldwide. The Group consists of 5 iconic brands: De’Longhi, Kenwood, Braun, Nutribullet, and Ariete. Click here to learn more about the De’Longhi Group.

A local North American headquarters
De’Longhi North America, our North American Regional HQ, consists of the US, Canada, and Mexico markets. We hold an emphasis on teamwork and collaboration, knowing that we can only achieve more, together. Working within North America gives you a unique opportunity to directly drive results locally, impacting the overall growth of the Group. We pride ourselves on a collaborative, inclusive culture of passionate individuals.
Responsibilities:

• Monitor assigned customer accounts managing collection procedures that maximize cash flow through proactively reviewing accounts receivable aging, provide account statements, follow-up calls and emails to customers. Reports and communicates through an escalation process to internal parties as necessary in a timely manner
• Research customer deductions and resolve differences, including collections of invalid deductions. Identify root causes and communicates process improvements to internal teams
• Investigating and problem-solving customer complaints and inquiries in a high volume deduction environment with a broad knowledge of the order to cash process.
• Verify and post account adjustments to the A/R or G/L accurately and timely
• Maintain detailed electronic accounting records of all adjustments and customer correspondence in SAP, including updated customer contact information
• Export and analyze customer account data from third party or customer online portals and reconcile to internal SAP files to build reporting as required for management
• Review orders and communicate credit decisions to Customers, Sales, Management and other internal customers
• Ad hoc responsibilities as required

Qualifications:

• 5-7 years of accounts receivable/collections experience required; with a consumer products company
• 2–4 year degree in Business Operations, finance, accounting or other related business field; or equivalent experience
• SAP experience required
• Analytical, problem solving and attention to detail
• Collaborative team player, able to meet deadlines and adapt to changing business needs with the ability to work independently to drive results
• Perseverance to see issues through to resolution utilizing effective judgement and root cause analysis
• Ability to communicate effectively and professionally (written and verbal) with internal and external teams
• Demonstrate good time management and organization skills, including maintaining organized electronic paperless customer files and records in shared drives and SAP
• Proficient in Microsoft Word and PowerPoint
• Proficient in Excel (V-lookup / Formulas) – advanced knowledge preferred

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What We Offer*
Benefits:

• Flexible work structure with 2 days remote per week, and year-round early close Fridays
• Robust & inexpensive health coverage for you and your family through medical, dental and vision plans
• Financial protection through life, accidental death & dismemberment, and long-term disability insurance
• A company matching 401(k) plan
• Tax advantages through flexible spending accounts for both health-care and dependent care expenses
• Generous paid time off including vacation, personal, sick, company holidays, and bereavement days so you can take the time you need

Learning & Development:

• All employees are provided with LinkedIn Learning licenses and unlimited access to LinkedIn Learning’s courses
• Global hub of learning & development resources including global webinars covering a variety of technical and soft skills

De’Longhi Cares:
Organized annual volunteer day, donation opportunities throughout the year

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Our Core Values*
Ambition, Courage, Passion, Competence, Teamwork, Heritage, Respect

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De'Longhi America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws._

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If you need a reasonable accommodation because of a disability for any part of the employment process please contact hr.us@delonghigroup.com._

Job Type: Full-time

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