Social Factor has an exciting opportunity available for a part-time Account Coordinator. This role will be responsible for the day-to-day backend support of the Client Service Account Team on key client accounts. They are the trusted partner for mid- to senior-level leadership. To excel in this role, the Account Coordinator will be efficient, highly organized, detail-oriented, and exhibit a can-do attitude, able to build strong relationships and collaborate with and draw on the expertise of the team’s capabilities in an ever-changing social media landscape. This role will give you the opportunity to work with Fortune 500 and Fortune 100 clients in support of their social strategies.

Responsibilities:

• Supporting the Client Services Account Team leads as they execute on client, account and project management deliverables.

• Coordinating timelines, meetings, and documenting milestone/progress, ensuring follow through on next steps.

• Managing both internal and client-facing trackers and project management platforms that will include important milestones, specific deliverables, and multiple individual tasks to successfully deliver against a scope of work, accurately and on-time.

• Providing daily/weekly updates to management relating to team and project progress, raising potential impediments, recommending alternate solutions, etc.

• Serving as internal stakeholder in daily/weekly stand-ups.

• Collaborating with team members to offer insights on both new and existing processes to create efficiencies within the department.

• Completing projects and tasks on time, as assigned.

• Creating concise, organized and clear communications at all levels.

• Willingness to pitch in where needed, in support of the team delivering excellent results for our clients.

• Supporting the day-to-day execution of a variety of operational tasks.

• Ensure project management skills and processes are kept up to date in coordination with the Operations Team.

Qualifications:

• Passion for social media and knowledge of key social platforms including Facebook, Twitter, Instagram, Pinterest, YouTube, LinkedIn, TikTok, and Snapchat.

• A willingness to take on additional responsibilities as requested, and learn new platforms, technologies and methodologies.

• Must be accountable, highly organized and display a calm, confident presence among team members and clients.

• Ability to collaborate with team members across levels and functions and basic knowledge of the art of “managing up.”

• Proficiency in Microsoft Office Suite and Google Workspace.

• Minimum of Windows 10 and macOS 12.X

• Internet speed requirement of a minimum of 50 mbps

Preferred/Desired Skills

• Previous internship experience is strongly preferred for this role.

• Former agency or big brand experience is a plus.

• Knowledge of social media management platforms such as Brandwatch, Khoros, and Sprinklr is a plus.

• Project management tools, such as Asana, Basecamp or Trello experience is preferred.

Social Factor Culture

Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Here at Social Factor, we encourage our employees to embrace the casual atmosphere of a growing dynamic agency. Our team members are humble yet bold, motivated and hardworking, ready to serve and help others, and always interested in the latest the digital world has to offer. If this describes you, we'd love to hear from you!