Job description

Shift Leader Description
The Convenience Store Shift Lead assists Store Manager and Assistant Manager in leading single-location operations and employees to deliver the most convenient, friendly and fresh experience. Shift Leaders are responsible for providing customers with an exceptional buying experience. Shift Leaders accept leadership and responsibility (especially when management is absent from the store). Shift Leaders have more required tasks than a Sales Associate as described below:

• Lead the shift by example to ensure maximum productivity of every staff member, including self; Greet customers and offer any extra assistance and handle any customer complaints, comments or suggestions; Operate the register executing each of the 5 steps of the transaction: greeting, quick transaction, suggestive sell, correct change, proper closing
• Lead by example and offer guidance to other employees regarding how to deliver the best customer service and suggestive sell products with every transaction
• Observe shift operating hours at all times and follow the work schedule as posted, unless a change in schedule is arranged with Store Manager; Properly posts all hours worked and signs verifying all hours worked; Delegate any necessary tasks per shift and ensuring proper shift change procedures are followed
• Ensure store merchandise is properly stocked on shelves and in coolers; Perform inventory counts on departments assigned by Manager; Order merchandise in the store and using the appropriate tools such as build to sheets, etc
• Advise Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance; Report all accidents, maintenance issues and customer incidents to Store Manager immediately and complete proper paperwork and communicate through log book
• Ensure all communications with customers, suppliers, vendors, co-workers, etc. is professional and appropriate
• Ensure proper usage of the video system and oversee tracking system, rotation and viewing of tapes
• Be knowledgeable about all store promotions and employee promotions; Utilize all company programs to the fullest extent in order to provide full satisfaction to customer and make customer recoveries when necessary
• Follow proper safety techniques/guidelines and encourages others to do the same (ie: lifting, proper cleaning chemicals, knowledge of safety practices and equipment, knowledge of accident notification and forms)
• Develop and maintain knowledge on how to complete the daily paperwork, including entering daily invoices, excluding daily deposit
• Assist in ensuring all equipment in store is functioning properly and is receiving proper preventative maintenance checks
• Where Applicable: Troubleshoot and reset car wash equipment if necessary
• Where Applicable: Develop and maintain knowledge of how to change gas prices after receiving information from Manager or Territory Manager; Assist with fuel inventory controls, including monthly preventative maintenance checks
• Work an irregular schedule, including evenings and weekends; Assist in covering shifts with sometimes with short notice
• Perform other duties not listed as required

QUALIFICATIONS

• Education: Required: Equivalent to high school diploma
• Experience: 3+ months convenience store experience required; Current Wallis Companies employee in good standing
• Language Skills: Ability to read, write, speak, and understand English in a manner that is sufficient for effective communication with groups of managers, clients, customers and the general public.
• Skills and Abilities: Ability to perform routine duties involving use of various procedures and application to clearly prescribed standards practices which require the making of minor decisions and use of some judgment as to the method of performance.
• Technology, Tools, And Equipment: Computer

Wallis Companies is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

laviolettawines.com.au is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, laviolettawines.com.au provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, laviolettawines.com.au is the ideal place to find your next job.